Who Uses Client Opinions?
Over 20 years helping professional services firms – investors, asset managers, lawyers and consultants – to understand and serve their clients better, leading to higher revenues and profits.
Return on Relationships
"We launched a pilot with Client Opinions to see the impact. The results were real and rapid and we’ve now rolled out the program across our entire firm."
-- SVP, Business Development, AmLaw 200 Firm
Retention
Identify “hidden” issues that affect loyalty
What if your least satisfied clients were also your most important ones? In one case, we found 24% of dissatisfied clients represented "platinum" accounts.
Referrals
Acquire multiple referrals per program
Only highly satisfied clients drive referrals. There's a measurable difference between "pretty good" and "great". Find out where and how to increase referrals.
Revenues
Grow revenue significantly inside existing accounts
In a single study, we uncovered 120+ new business opportunities for a large U.S.-based law firm, representing a potential of $6 M in new revenues.
Client Opinions Professionals
With over 30 years in the industry, we have helped professional services providers measure and grow client satisfaction and loyalty.
Connect
E-mail, call or get the book!
