• Return on Relationships

    "We launched a pilot with Client Opinions to see the impact. The results were real and rapid and we’ve now rolled out the program across our entire firm."

    -- SVP, Business Development, AmLaw 200 Firm

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    Identify “hidden” issues that affect loyalty

    What if your least satisfied clients were also your most important ones? In one case, we found 24% of dissatisfied clients represented "platinum" accounts.

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    Acquire multiple referrals per program

    Only highly satisfied clients drive referrals. There's a measurable difference between "pretty good" and "great". Find out where and how to increase referrals.

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    Grow revenue significantly inside existing accounts

    In a single study, we uncovered 120+ new business opportunities for a large U.S.-based law firm, representing a potential of $6 M in new revenues.

  • RoR Case Studies

    Our research and insights impact how our clients serve their clients.

    $6M Opportunity for AmLaw 200 Firm


    Uncovered 120 new potential matters among 500 clients across multiple service lines

    in less than 12 weeks for major U.S. law firm.

    Better Customer Diligence in < 3 Weeks


    80% response rate on survey of 100+ senior consultant clients of financial services

    firm to successfully complete a $30M M&A exit

    Less Client Attrition for Global Reinsurer


    Tri-annual benchmark uncovered gaps in client service and relationships over time

    to help CEO identify and address issues.

    Aligning Client Service With Employee Rewards


    10+ year relationship with consulting client who posts industry-leading net promoter score,

    using Client Opinions research to drive comp for partners.

  • Our Offering:

    Maximize Your Return on Relationships

    • Research and insights with 100% focus on RoR
    • Third-party independence
    • Turn-key managed service
    • Multi-platform, easy-to-use
    • Exceptional client response rate
    • Actionable feedback, fast
    • Targeted recommendations

  • Client Opinions Professionals

    With over 30 years in the industry, we have helped professional services providers measure and grow client satisfaction and loyalty.


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    Founder / Managing Partner

    CEO of InvestorForce

    KPMG, P&G, SEI Investments

    CFA, CPA

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    Research Associate

    M.S. - Finance

    B.S. - Economics

    Former Professional Athlete

  • Connect

    E-mail, call or get the book!

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    Co-Authored by Colin Wahl and Dr. Cindy Schersching

  • The Blog

    Thoughts, musings, and ruminations.