Client Opinions
Client Opinions

Industry Research

Customer Quote:

"School year is going great. I made some staffing changes and the results are really incredible. Great parents, great teachers, great students – thanks for all your help getting us there."

Julia Finney,
Principal of The Miquon School
Wired-Book

2009 Training Industry Outsourcing and Services Study

In partnership with TrainingIndustry.com, Client Opinions presents the Diamond Dashboard ™ Report for the 2009 Training Outsourcing Industry.  This inaugural study is designed to provide the training outsourcing industry with a comprehensive and objective understanding of the brand images and perceptions of the top firms in the training outsourcing industry and to uncover the key factors that drive buyer behavior.

Research Methodology & Key Areas of Learning
Client Opinions is an independent research firm not connected in any way to a training organization. Our independence ensures this study was conducted in an objective and unbiased manner.

This study features the Diamond Dashboard ™, which provides statistical benchmarks for key training industry metrics, illustrates the performance of the Leaders and Laggards and plots each company’s performance versus these benchmarks.

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Participating Companies
In total, 769 Training Executives from over 500 U.S. -based companies participated in this study.

Abbott                                         Air Products                                               AMA
American Buildings               Amplify                                                        Bellsouth
Best Buy                                     BioGen Idec                                                Booz Allen
Cargill                                          Chevron                                                       Cisco
Citigroup                                    Deloitte & Touche                                   Delta Air Lines           
EDS                                               Fluor                                                             The Hartford
Hertz                                            Hilton                                                            Hoffmann- La Roche
Humana                                      International Paper                                Lennox
Lucent                                         Merrill Lynch                                             Nortel
The Ohio State Univ.            PACCAR                                                      Perot Systems
Princeton                                   Prudential                                                   Salesforce.com
San Jacinto College               Sanofi-Aventis                                          SAP
Smith Barney                           Staples                                                          State Farm
Sybase                                        Texas Tech Univ.                                    U.S. Dept. of Education
UBS Financial                          Unilever                                                      Verizon
Volkswagen                              Wells Fargo                                                and many more

Leading Training Firms Included:
The study provides specific insight on 30 leading training firms, including the following and more.

SkillSoft                                     IBM Global Services                                Accenture Learning             
Learn.com                                 Element K                                                    Hewitt Associates
DDI                                              Convergys                                                    Disney Institute                    
Global Knowledge                 Achieve Global                                           Expertus
New Horizons                         Raytheon Professional Services         GeoLearning