Custom Survey FAQ
Customer Quote:
"Your help has been extremely valuable and we have enjoyed working with you and your team."
Bryan Taylor CFA,President of Cornerstone Management, Inc
Are other firms doing this research?
Yes. As markets become more competitive, an increasing number of companies are conducting feedback programs to improve their business and gain a competitive edge.
What are the benefits of obtaining feedback?
In a recent survey, our client responses indicated the following benefits of research:
o 67% - helps better understand client needs.
o 65% - identifies problems/opportunities
o 49% - builds goodwill
o 47% - provides unbiased feedback
o 46% - educates clients, identifies clients at risk, uncovers cross-selling opportunities
What is the advantage of online surveys relative to more traditional kinds of surveys?
The major advantages are: interactive features, significant cost savings, convenience, speed, and increased response rates.
What is an average participation rate for feedback surveys?
Our methodology makes responding quick and easy for your clients. As a result, our clients typically experience strong response rates between 30% and 60%, or higher for client surveys. For employee surveys, the response rates are typically much higher, between 60% and 100%.
How does Client Opinions protect the confidentiality of respondents?
Confidentiality is ensured in a couple of ways. If you choose to send the email or mail invitation (recommended), Client Opinions never sees any personal information regarding your clients. In addition, when clients take the online survey, our approach is generally to make it optional for them to give their name. If they wish to remain “Anonymous”, they have that option.
In the case of employee surveys, all respondents are traditionally “Anonymous” so that employees will feel most comfortable about answering the survey questions candidly.
How long does the process take?
The entire process typically takes 6-8 weeks.
Can I send out paper surveys if I don’t have email addresses?
Yes, you can send out paper surveys, and have participants return them directly to Client Opinions.
Is there an ideal time to conduct a survey?
Surveys can be conducted any time of year. You can even field a survey during a holiday period, but you may want to keep it open a little longer to collect responses.
Additional Questions…
If you have any additional questions please email us at info@clientopinions.com.