Customer Quote:
"The survey was a valuable experience and we found the results to be extremely informative and helpful in regards to our client servicing initiatives. Thank you again for all of your help."
Ann Callaghan,Marketing Director for SMART
Suggestion Box is a turn-key, online research tool that captures instant customer feedback from visitors to your website. Simply install Suggestion Box on your website and your visitors will be able to provide you with ongoing helpful business insights and suggestions.
How it Works: Easy as 1-2-3
Step 1: Place the Suggestion Box on your website.
Quickly and easily download and install a Suggestion Box icon on your website. See Icon Pallet
Visitors can now click on the Suggestion Box icon to open a "Suggestion Card" and provide feedback.
Step 2: Suggestion Card captures feedback on critical business areas:
See our Suggestion Card
- Brand image in the marketplace
- Products & services
- Customer support
- Website
- Referrals
Step 3: Monthly reports.
Suggestion Box reporting includes:
1. Quantitative Analysis Section
- Respondent Profile, Favorability, & Promoter Scores
2. Qualitative Verbatim Section
- Suggestions by Respondent Type & Promoter Scores
Benefits/Frequently Asked Questions
Suggestion Box delivers several important benefits:
- Turn-key - Suggestion Box can be quickly and easily placed on your website.
- Feedback - Collect thoughts and suggestions while they are fresh on your customer's minds.
- 360 Degree Feedback - Online feedback from customers, prospects, and visitors.
- Trending Analysis - Continuous feedback enables you to track critical business trends over time.