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Brochure view & print Our Mission Make the Client Feedback Process "Proactive" Client Opinions is dedicated to leveraging technology to provide an automated, measurable and continuous method of obtaining client feedback -- ensuring client research is a proactive and on-going part of the way a company does business - anticipates problems, capitalizes on opportunities and deepens business relationships. 12 Areas of Client Understanding We Can Help You Explore 1. Gap Analysis - What differences exist between management and client perceptions? 2. Revenue/Cross-sell Opportunities - Which clients are interested in additional products? 3. Enthusiasm - How do clients feel about their relationship with your firm? 4. Promoters - Which clients would enthusiastically refer your firm? 5. Clients at Risk - How many clients are at risk and how big is the problem? Who are they? 6. Responsiveness - To what degree do clients feel you are attentive to their issues and concerns? 7. Value-added - Are clients feeling good about the value you are delivering? How do they define value? 8. Reports/Meetings - How clear are your reports and how effective are face to face meetings? 9. Improvement Areas - What are the process, product or service improvements that are critical to fix? 10. Trend Analysis - Which areas of your business are getting better or worse over time? 11. Geographical Differences - How does client enthusiasm differ by region of the country or office? 12. Individual Client Feedback - How does "each" client feel about your firm, people & products? Our Core Beliefs #1 You can't avoid getting client feedback #2 Your only choice is… how you get feedback, proactively or reactively? #3 Listen hard and your clients will reveal the secrets to growing your business. #4 Internal feedback is necessary but not sufficient #5 If you can't measure it...you can't manage it #6 The ROI on new business from an existing client is mostly "R" #7 Existing clients are your best prospects #8 Clients are the DNA of your business....learn about the building blocks of your company #9 Asking clients for their feedback is the highest form of respect you can offer #10 A systematic client feedback process is a strong "competitive differentiator". Home | Firm Overview | Services | Process | FAQs | Our Team | Link Partners | Contact Us | Vanguard Program Client Opinions, Inc. Chapel Hill, North Carolina