• Return on Relationships

    "We launched a pilot with Client Opinions to see the impact. The results were real and rapid and we’ve now rolled out the program across our entire firm."

    -- SVP, Business Development, AmLaw 200 Firm

    Retention

    Identify “hidden” issues that affect loyalty

    What if your least satisfied clients were also your most important ones? In one case, we found 24% of dissatisfied clients represented "platinum" accounts.

    Referrals

    Acquire multiple referrals per program

    Only highly satisfied clients drive referrals. There's a measurable difference between "pretty good" and "great". Find out where and how to increase referrals.

    Revenues

    Grow revenue significantly inside existing accounts

    In a single study, we uncovered 120+ new business opportunities for a large U.S.-based law firm, representing a potential of $6 M in new revenues.

  • RoR Case Studies

    Our research and insights impact how our clients serve their clients.

    $6M Opportunity for AmLaw 200 Firm

     

    Uncovered 120 new potential matters among 500 clients across multiple service lines

    in less than 12 weeks for major U.S. law firm.

    Better Customer Diligence in < 3 Weeks

     

    80% response rate on survey of 100+ senior consultant clients of financial services

    firm to successfully complete a $30M M&A exit

    Less Client Attrition for Global Reinsurer

     

    Tri-annual benchmark uncovered gaps in client service and relationships over time

    to help CEO identify and address issues.

    Aligning Client Service With Employee Rewards

     

    10+ year relationship with consulting client who posts industry-leading net promoter score,

    using Client Opinions research to drive comp for partners.

  • Our Offering:

    Maximize Your Return on Relationships

    • Research and insights with 100% focus on RoR
    • Third-party independence
    • Turn-key managed service
    • Multi-platform, easy-to-use
    • Exceptional client response rate
    • Actionable feedback, fast
    • Targeted recommendations

  • Client Opinions Professionals

    With over 30 years in the industry, we have helped professional services providers measure and grow client satisfaction and loyalty.

     

    Founder / Managing Partner

    CEO of InvestorForce

    KPMG, P&G, SEI Investments

    CFA, CPA

    Partner

    Skadden, Arps, Slate, Meagher & Flom

    Womble Carlyle Sandridge Rice

    Corporate Counsel, Hatteras Ventures

    Partner

    EVP, Gartner Group

    Market Research Director, Accenture

    Army Intelligence Officer

    Lead Analyst

    Consultant, Savvy Marketing Group

    Writer, Triangle Tech Media

    Researcher, UNC Dept. of Sociology

  • Connect

    E-mail, call or get the book!

    Co-Authored by Colin Wahl and Dr. Cindy Schersching