Return on Relationships
"We launched a pilot with Client Opinions to see the impact. The results were real and rapid and we’ve now rolled out the program across our entire firm."
-- SVP, Business Development, AmLaw 200 Firm
Identify “hidden” issues that affect loyalty
What if your least satisfied clients were also your most important ones? In one case, we found 24% of dissatisfied clients represented "platinum" accounts.
Acquire multiple referrals per program
Only highly satisfied clients drive referrals. There's a measurable difference between "pretty good" and "great". Find out where and how to increase referrals.
Grow revenue significantly inside existing accounts
In a single study, we uncovered 120+ new business opportunities for a large U.S.-based law firm, representing a potential of $6 M in new revenues.
RoR Case Studies
Our research and insights impact how our clients serve their clients.
$6M Opportunity for AmLaw 200 Firm
Uncovered 120 new potential matters among 500 clients across multiple service lines
in less than 12 weeks for major U.S. law firm.
Better Customer Diligence in < 3 Weeks
80% response rate on survey of 100+ senior consultant clients of financial services
firm to successfully complete a $30M M&A exit
Less Client Attrition for Global Reinsurer
Tri-annual benchmark uncovered gaps in client service and relationships over time
to help CEO identify and address issues.
Aligning Client Service With Employee Rewards
10+ year relationship with consulting client who posts industry-leading net promoter score,
using Client Opinions research to drive comp for partners.
Client Opinions Professionals
With over 30 years in the industry, we have helped professional services providers measure and grow client satisfaction and loyalty.